Crispin Court scores Good in All Categories from CQC
Crispin Court Care Home in Stafford had recently had an unannounced inspection from the Care Quality Commission (CQC), who are the current independent regulators for care homes across the UK. We are proud to announce that the results are in, and we have scored Good in all categories! It is no small achievement to gain a Good rating in all of the five categories (Safe, Effective, Caring, Responsive and Well-led) that the CQC use to grade the services delivered in care homes, and it is due to the continued hard work and dedication from all of our team.
It is no small achievement to gain a Good rating in all of the five categories (Safe, Effective, Caring, Responsive and Well-led) that the CQC use to grade the services delivered in care homes, and it is due to the continued hard work and dedication from all of our team.
The CQC report highlighted that “people were cared for by skilled staff”. One resident said, “I feel safe because it is a lovely environment. It’s secure and staff are always there to help you if there is any problems. Anything you want and they will get it for you. Nothing is too much trouble.” Residents and their relatives told CQC that staff at Crispin Court took the time to form positive relationships with them, saying “Staff are extremely caring and sensitive. I can’t criticise them in any way”.
Staff commented, saying “I would recommend this place, I love it here, it’s the best care I have ever seen, it feels like home.” and another member of the team said “I would be happy to live here, it’s like being in a hotel. People here are well looked after, we have time to interact with people, everyone is supportive, we are like a family”. Staff told the CQC that they had the opportunity to progress in the home, taking on more responsibility.
There was also great praise for our Manager Lorraine, with one person saying, “The registered manager is very approachable. They listen and will try to tell you anything you want to know in a nice way and will act on anything you raised with them”.
Our report also included praise for our activities and living at Crispin Court, with one resident saying, “I take advantage of all the beauty things like hair dressing and manicures and hand massage. I like to spend time talking to my friends over coffee in the café or in the little lounges which are lovely. I also like to go out on trips when I can. Not a shortage of things to do. You can please yourself and they do listen if you suggest something else”. Another resident said, “The service they give here helps people like me live my own life, enjoy that life and prosper in my own life”.
Read our full CQC report on the CQC official website.
Lorraine Ford, Crispin Court Manager, was delighted with the result. “Here at Crispin Court, we have a philosophy and commitment to promoting independence and choice for our residents. We support this with the highest quality care and companionship, taking into consideration the needs of every individual at our home. We are a home with a difference, offering friendship, engaging activities, and a stimulating lifestyle. Well done and thank you to everyone who has worked so hard – it is a fantastic team effort.”
A big thank you goes to all our team for their continued hard work at Crispin Court.
Want to know more about Crispin Court? This year, Crispin Court celebrated Red Nose Day by putting the fun in fundraising. We also regularly run Memory Lane at the Memory Cafe at our care home, which everyone is invited to. You can see more about what we get up to in the home by going to our Facebook page.