We are delighted with the level of care afforded by the Acorns team. The carers demonstrate sympathy, empathy, compassion and patience - when Mum calls for assistance, personal support is prompt and nothing is too much trouble. Cleaning and maintenance is to a very high standard throughout the home and grounds - Mum's room is always clean and tidy and her bathroom is spotless. Despite the overall cleanliness, the upper floor areas emanate an odour that is more noticeable during winter months when windows are closed. However, temperature and ventilation for residents is managed according to external weather conditions. Food and drink is excellent - menus are varied, balanced, on-time, well prepared and well presented. Activities: Angela and colleagues are stars who strive to maintain interest and spirits in challenging conditions. Laundry turn-around is regular, prompt and carried out to a high standard. The reception and office team is welcoming, well informed and well presented - always willing to assist. Good leadership and management is evident - all staff are professional, knowledgeable, polite, approachable and available at any time, day or night.