Acer Court Care Home in Nuthall rated Band 5 Premium by NCC

“People are supported by staff, whom are respectful and dignified, professional in their dealings, and supported to maintain their individual routines.”

This is just one of the quotes from our recent report from by Notts County Council (NCC). We are proud to reveal that, following the NCC’s recent inspection at Acer Court Care Home, we have been awarded Band 5 Premium. But the success doesn’t stop there! Our fellow Avery care home, Alder House, has also been rated as Band 5 Premium too.

The NCC found that residents received quality care through an effective and professionally managed service. Indeed, they found that both Alder House and Acer Court met high standards throughout all 5 categories, with our registered managers taking responsibility and being accountable for their actions. They also noted that we have an effective system for identifying, assessing and monitoring complaints and the quality of the service provision.

Here are some other highlights from the report:

 “The care setting is suitable, safe and homely.”

When the NCC “spoke with staff regarding their understanding of why they support residents. They said, “I enjoy my job, helping people.”’

The NCC also stated that, “Our observations of staff interactions with residents showed us that staff were confident, friendly, kind, calm, respectful, supportive and caring.”

Both our home and Alder House are rated as Good by the Care Quality Commission too, the independent regulator of health and social care in England.

We would like to take this opportunity to thank everyone involved with our beautiful care home. We will endeavour to maintain these high standards, with the next goal to be Outstanding! If you’d like to learn more about what we get up to, we welcome you to visit at any time and to Likes us on our Acer Court Facebook page.