Darwin Court are Good Overall!

We are excited to announce that the Care Quality Commission (CQC) recently visited Darwin Court Care Home in Lichfield for an inspection and has rated us as Good Overall. The unannounced visit over two days saw the CQC assessors speaking with staff, residents and relatives to gather feedback on the home.

The report contained many positive comments, such as:

Residents told us they felt safe. One person said, “I do feel safe here. My door is left open at night, there isn’t any need to close it.” Another person said, “I am safe here. If I need anything, I just press the buzzer and staff come pretty quickly.”

A visiting social worker told us they were impressed with the way people with complex dementia were supported, commenting: “Staff are really knowledgeable, Cathedral suite is excellent, they understand triggers and behaviours and how people present, they know people really well.”

Staff told us they received training relevant to their role and felt they had the skills needed to meet people’s care and support needs. One staff member told us: “The way training is delivered has improved, it’s not just passing on information, there is practical guidance on how to support people when they are in distress.”

Avery’s leading dementia care strategy, ReConnect, was also mentioned in the report: Staff told the CQC they had recently undertaken training to help improve the quality of care they provided. One staff member said, “The reconnect training was really good, the idea is to learn about the individual and

then use this to provide more person-centred care. For example, understanding why people may be upset at key points in the day.” The CQC inspectors observed staff using these training principles throughout the inspection and found it to be effective.

Home Manager Jamie Stubbs, delighted with the result said: “The whole team at Darwin Court are extremely proud to have achieved a CQC rating of Good overall at our recent inspection. This has been the culmination of a year of commitment, hard work and dedication by all of the staff in a bid to provide a quality service who puts its residents and relatives at the heart of its care. I am delighted with our result.”

To find out more about Darwin Court like our Facebook page, or call 01543 250824.