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Company News, Bourn View, Birmingham, Birmingham

Bourn View receive ‘Good in All Categories’ from CQC

Everyone at Bourn View Care Home, Bournville are thrilled to announce that the Care Quality Commission (CQC) have recently inspected the home, and have graded us as Good In All Categories.

There were some fabulous comments from our residents and relatives that were featured in our CQC report, such as, “Yes, I feel safe, it’s like being in your own home”. A relative of a resident told the CQC “Activities are amazing, they do things that give them a real life again”. One family member said, “Nothing is too much trouble; if we feel [family member] needs something we just have to say, and they keep us informed of any changes”. Visiting professionals told the CQC that, “There has always been enough staff to support people every time I have visited.” and, “The staff are very supportive; for example, if a dressing has come off between visits they will redress it to keep the person safe and free from infection”.

Our staff spoke to the CQC about the face to face and online training they receive, with feedback such as, “This was definitely the best induction training I have ever had.” and, “I have never before worked in a place where everybody has the same goal and wants the best for the people here”. It was noted in the CQC report that our registered manager spent time with the staff on duty throughout the day and was always visible to provide support to staff and people living at Bourn View.

Home Manager, Lianne Sturmey, is proud of everyone who helped to achieve this Good In All Categories rating. She said “We are all ecstatic at Bourn view with the CQC results. Well done to the whole team for all their hard work and dedication.”

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If you would like to find out more about Bourn View Care Home, please pop in, like us on Facebook or call 0121 516 3500.