Our care home in Sunderland
Highcliffe, Sunderland, Tyne & Wear

Highcliffe Care Home Impresses Healthwatch Sunderland

We are proud to announce that Highcliffe Care Home in Sunderland has been inspected by Healthwatch Sunderland and found to be a strong service with clear support from residents and staff alike in eight indicators set by Healthwatch.

Healthwatch England is the national consumer champion in health and social care. It was set up by the government to ensure that people’s views on health and social care services are listened to and fed back to service providers and commissioners with a view to improving services.

Highlights from the report include:

“During the visit to Highcliffe Care Centre the Healthwatch team saw staff chatting with residents, joking with them and simply acknowledging them as they passed by. Staff were addressing the residents by name and both seemed happy and relaxed in each other’s company.”

“One resident added ‘We are well fed, I really enjoy breakfast’. They went on to tell us that they can make choices about the meals they eat and the kitchen staff will prepare sandwiches and toasties as alternatives upon request.”

“Most of the residents the team spoke to stated that they staff at the home are good or nice, with one resident adding ‘They are all lovely, including the cleaners’ and another saying ‘The staff here are nice, they look after me’.”

“When asked if there was anything they would change about the home all the residents we spoke to said there is nothing they would change.”

Our team at Highcliffe were delighted with this independent review of the quality of services at the home. Deputy Manager Scott Bland stated, “It is fantastic to see Healthwatch recognise how we have worked hard together to make positive changes throughout the home. We will continue our quest for consistent high standards and the well-being of our residents will continue to be our priority.”

Well done and a big thank you to all our hardworking team. Without you, this result wouldn’t be possible! Please take the time to read our full report on Care home life – what it’s really like from Healthwatch Sunderland too.

To see more of what we regularly get up to in our home, visit our Facebook page for Highcliffe Care Home, or come and visit us, the door is always open.

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