Finest of Manchester care homes
Acacia Lodge, Moston, Manchester

Acacia Lodge Awarded Good in All Categories from CQC

We are proud to announce that we have received our latest CQC report for Acacia Lodge. CQC are our industry regulator, and have given us Good in all five categories. Our team work incredibly hard to deliver excellent care, so here are a few highlights and feedback from our report:

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People said, “Somebody is always there for you when you need them.” and “I got every confidence in all of the staff who look after me.” Another person said, “Staff know exactly what they are doing. Another relative said, “There is no member of staff I wouldn’t trust with my [relative]; they are fantastic.”

People told said the food at Acacia Lodge was “excellent.” One person said, “The meals are good; I can choose what I like.” Another person said, “I enjoy breakfast the most as there is a lot of choice. You can choose; there is a kitchen where you can go day or night and make a cuppa.”

CQC observed interactions between people and staff and saw staff greeting people in a warm, friendly manner. The report said ‘We saw staff laughing and joining in banter with some people and taking a more formal approach with other people. This showed staff knew people well and how they preferred to be addressed. Staff were seen responding to people’s needs quickly and in a caring way.’

One resident commented, “I enjoy the music sessions and going out for meals.” Another person said, “I love flower arranging, gardening and dining out.” One relative told CQC, “[Person] is independent; [person] has been offered lots of activities.” Another relative said, “My [relative] has made lots of friends here.”

People CQC spoke with said, “I never have to complain. Every week somebody comes and asks you if you are happy with lots of things.” Another person said, “Since I have been here from day one, I have had nothing to complain about.” A relative told us, “None of us have needed to complain, but if I have any concerns I will speak to the manager; she is always there.”

One person said, “The management and staff are ever so nice.” Relatives’ comments included, “Management provide a great atmosphere for staff and an excellent one for all residents”

 

A big thank you must go to all the team who work tirelessly to make Acacia Lodge so fantastic. You can full read the full CQC report by clicking here.

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