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Avery’s Visitors’ Helpline 0800 470 2973

As we emerge from the second national lockdown today it’s with great relief to receive a government announcement about the imminent vaccine.  As with all care providers, we are awaiting detailed instruction of protocols and vaccination dates and will inform you as soon as these have been made available.  Until then, we will continue to follow the guidelines of safe visiting.  This means:

  • Visiting appointments must continue to be made and will be held in either the homes’ indoor visitors’ suites, outside, or garden pods where they have been installed.  You will still be required to wear your facemasks, complete the wellbeing checklist and have your temperature taken.
  • Lateral flow Covid-19 testing is still under scrutiny as to their efficiency, so whilst the media are telling relatives that they will be able to having meaningful visits we are sorry to say that we are not confident with the test at this stage and will not be supporting it until we have absolute confidence that the test will keep our staff, residents and you, our relatives and friends safe.
  • Local restrictions still apply across the country that the homes must adhere to.  If the local Public Health Team, Director of Public Health or Local Authority deem the home must suspend visiting then we must follow this directive.

We are moving at great speed in line with guidelines from The Department of Health and the Avery care homes will be one of the first groups to receive the vaccine in the coming weeks.  We understand that you are desperate to see your loved ones, especially in the run up to Christmas, and know you will have many questions as the media broadcasts more news.  As you can imagine, the homes are inundated with calls and their priority must remain with the care of our residents.  We have set up a visiting helpline, open between 9am and 5pm to answer your local area questions.  Please call this number in the first instance.


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