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December 3, 2024

What Is Dementia?

What Is Dementia? There are many misconceptions around the subject of dementia, including the different...

Financial FAQs

There are a number of different options depending on your financial circumstances, care needs and personal requirements.

You can request an increase in the level of care you receive at any time. Any such request will be subject to an assessment and will incur additional costs.

Our rooms vary in price dependent upon size, layout and amenities/facilities.

No. There are no introduction or service fees. The fees agreed as part of the Residency Agreement cover all costs excluding additional services.

Our Care Homes FAQs

As part of your admission you will receive an introduction to the staff team.

Visitors are welcome to the home at any time. *Local restrictions apply.

It is up to you when and if you wish to see your visitors. If there is anyone you do not wish to see, please inform the senior staff on duty.

Yes. The home has a car park for you to use.

Yes. There is visitor parking.

All doors accessible on a night via intercom/keypad. There will always be a senior member of staff on duty at the home both during the day and at night.

No, you may come and go as you please. However, if you are going to be exceptionally late and this is not your normal time of returning to the home we kindly request that you inform staff of the time of your approximate return.

All homes have a minibus that offers outings to towns and places of interest.

Residents may come and go as they please.

Please inform a member of staff at the home who will contact the maintenance team.

It’s entirely your choice as to whether you collect your post from reception or have them delivered to your room.

Yes. If you speak to a member of staff, they would be happy to arrange this for you. Please note that papers (other than those in communal areas) will be met by yourself.

Resident Rooms FAQs

No. You will be required to supply your own. However if you require support to purchase your toiletries the staff will be happy to help.

Yes, these will be provided. However, you may bring your own towels and linen if preferred, although any items must be clearly labelled and fire retardant.

No. However a lockable (drawer)/cabinet will be provided for any personal/valuable items to be stored.

Yes, there is no additional cost for the WIFI.

The television license is managed by the home with no cost to you.

Yes – although there you must evidence that it has been Portable Appliance Tested (PAT) before you bring it into the home. Please note the resident will be responsible for any maintenance or cleaning of the fridge.

Yes – subject to a risk assessment being completed to ensure your safety is maintained whilst using it.

We endeavour to offer residents a choice of rooms where possible. This is dependent upon the number of rooms available at the time.

Yes, as long as the room is available in the appropriate area of the home that can meet your needs. There may be additional charges applied.

The use of mobility scooters will be assessed at the pre-admission assessment and a decision will be reached at that time on the suitability for the home to accept a scooter.

Your Care FAQs

There are wet rooms with showers and bathrooms with assisted baths. If you require to sit when showering we will provide a shower chair for your comfort.

If you live within the area you may be able to remain with your current GP; if this isn’t possible, we will offer you an alternative GP.

Yes of course, however we request that you advise us as we have a duty to keep your care plan/records up to date.

Yes of course. We work closely with you throughout your stay to ensure your Care Plan is as accurate as possible.

There are various levels of capacity which we would ascertain from assessing you. We would ensure that you are continually supported in every way to make your own choices and that your wishes are met.

This is up to each individual resident. We appreciate that some residents prefer their own company and so we respect their wishes. If residents lack confidence then we would help them engage with like-minded residents.

Yes of course. Any such request will be logged in you care plan which all staff will adhere to.

Resident Engagement FAQs

Yes, there are regular resident meetings where you will be encouraged to contribute in the planning and organising of day to day operations of the home.

No, we will discuss your interest and hobbies with you prior to and upon admission into the home. From there a tailor-made plan will be drawn up incorporating all of your preferences, which can be reviewed as required.

Yes. Please speak to any member of staff about opening times and treatment price lists.

Yes. We encourage residents maintaining their ties with the local community, as such we encourage talks and exhibitions from local clubs and societies.

Housekeeping FAQs

Residents rooms are cleaned daily, with a deep cleaned completed every month. Bed sheets will be changed in accordance with the residents wishes.

Windows will be cleaned inside and out monthly.

Catering FAQs

Yes. Your dietary requirements will be discussed before admission into the home. Any and all dietary requirements will be accommodated by the culinary team throughout your stay.

Yes, all our food is home made and the calorific value and assessed by a qualified dietician. We also work closely with the wider community to support all dietary requirements.

Yes of course, we do encourage residents to dine in the restaurant so they can enjoy the experience and use the occasion as a social event.

Yes of course, wine is served with meals in most homes and you can also purchase your own alcohol for your own consumption.

Yes of course; we do baking and cooking sessions as part of every day life skills for those residents who wish to take part.

Ready To Take Your Next Step?

Looking For Your New Career?

If you are looking to start your career in care, please visit our careers page to view our current vacancies and how to apply.

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