Our Third Successive Year!
Birchwood Grange Care Home is proud to have been voted for the third consecutive year as one of the top 20 care homes out of the 1400 in the London region. Leading industry review website Carehome.co.uk is the default platform for the management of any care home serious about its reputation, receiving many thousands of reviews each month from residents and families alike.
As the care sector market leader and a trusted platform, Carehome.co.uk reviews are highly sought after. Each review is qualified and rigorously scrutinised by its dedicated review team and it is because of this that Avery supports its use across its portfolio of homes.
Not only is it an opportunity to let the quality of Avery’s service speak for itself but it is also an opportunity to learn on the rare occasions when we don’t meet expectations, so we can continuously improve on the service. Listening to feedback and responding accordingly has enabled us to make huge improvements in our delivery.
Birchwood Grange manager Mark Bird commented “to have earned over 112 reviews in the last year with a score of 9.9 out of 10, whilst being only the third Avery home to be recognised for is this award is testament to our homes continued excellence.”
Avery recognises the importance of customer feedback in raising standards across the industry. Mark Danis Commercial Director added “feedback whether through formal questionnaires or public review platforms; is an opportunity to listen and respond as a business from top to bottom, to the needs of our residents and their families.”