The staff at Knowle Gate Care Home in Solihull certainly know it all, in all categories! They’re thrilled that after the Care Quality Commission (CQC) made an unannounced inspection, they have rated the care home as Good In All Categories. The CQC report featured many great quotes from staff and residents about the quality of the service provided.
Residents and relatives spoke positively about the leadership of the service. One resident said, “The Manager is always walking around. She checks things are as they should be and makes sure we are okay.” The CQC asked Maria Willis, Home Manager, about her leadership. She said, “I am proud of bringing structure and stability to the home, and winning the trust and confidence of staff and relatives, and improving the resident experience and the quality of care they receive.”
Residents also told the CQC they felt respected and cared for by all of the staff. Comments included “Staff have good manners. They are polite when they speak to me.”, and “My room is cleaned every day; if something isn’t clean, I tell them, and it gets sorted.” And, “Oh yes, they always ask me first before they help me with anything…like a shower.”
The report featured heavily on staff training. One resident said, “They (staff) have training days. They know how to look after me, so I am happy.” Staff spoke positively about their training and told the inspectors it helped them to care for people well. One staff member said, “We get lots of good quality training. Management check we put it into practice, so I am confident people’s needs are met.” Staff told the CQC that they enjoyed their jobs and were committed to providing excellent quality care.”
Maria summarised, “Everyone here at Knowle Gate is thrilled with our result of Good In All Categories. It is a great testament to the wonderful care we provide for our residents.”
For more about Knowle Gate, call 01564 332233 or follow us on Facebook.