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“Kind and compassionate”: Avery Park CQC Report

Avery Park Care Home in Kettering, Northamptonshire, recently received a Care Quality Commission (CQC) inspection report, finding that staff members provide care and support in a “caring and meaningful way, building kind and compassionate relationships with residents.”

The report awarded a ‘Good’ in all five categories of Safe, Effective, Caring, Responsive, and Well-led, and ‘Assured’ all in categories within the infection prevention and control inspection, which looks at how well people using a service are kept safe from the spread of infections. The report stated that the service had a “vibrant and welcoming atmosphere where visitors are welcomed and encouraged”. Residents are supported to have maximum choice, and ‘’care plans are detailed and person-centred”. Ensuring residents remain at the heart of their care plan is important to staff members, and one resident described Avery Park as a “home from home”. Residents, relatives, and staff members spoke positively about the leadership of the service.

Home Manager, Rebecca Evans, was pleased with the result of the report, stating: “We are so proud of all that we have achieved in our first year since opening Avery Park. Our team work hard to provide an excellent level of care, with the report recognising the efforts of our care, culinary, customer service and housekeeping teams. Each day we strive for excellence, and we look forward to Avery Park continuing to flourish into an outstanding care home.”