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Grove Park Celebrates Glowing Care Quality Rating

Grove Park Care Home in Leeds, West Yorkshire, recently received a Care Quality Rating, finding that all residents consulted felt the care provided was safe and effective at meeting their needs. One resident stated they were ‘’happy here, and well looked after’’.

Due to changes in how the Care Quality Commission (CQC) provides inspections, Avery Healthcare commissioned an external company to carry out an independent accredited rated inspection at Grove Park Care Home. An independent assessment allows individuals to make informed decisions when choosing a care home by providing current, accurate information.

Although this was a pilot inspection, the results are highly encouraging. The report highlighted how all residents receive a person-centred care plan, with all health, cultural and religious preferences identified during an initial assessment and incorporated within daily care. Staff enable residents to participate in activities ‘’both in the home and in the local community’’, with one resident having just returned from a Tai Chi class with her daughter. Other activities offered to residents include a variety of ‘’armchair exercises, themed events, films, games afternoons on the terrace, and trips further afield on the minibus’’, emphasising both physical and mental well-being.

The report also provided an insight into the resources and support available to staff members, pointing out that ‘’both Avery and the service are good at recognising success and innovation and actively encourage this from staff members’’. Staff are well supported to undertake training and NVQ qualifications as part of their career development. Avery has also partnered with Qube Learning and The Princes Trust to participate in the Futures Scheme, helping young people take up roles within the health and social care sector.

Avery is currently piloting a new Radar system in twelve homes, including Grove Park. With a focus on quality and compliance, the platform will be a ‘one-stop shop’ to manage incidents, QI data, significant events, audits and action plans, and a central source of policies and alerts. The system also allows for efficient input and analysis of data. Following the pilot scheme, this system will then be rolled out across the group.

In addition, the recent launch of the Avery Staff Well-being Strategy, OneFamily, demonstrates that Avery is recognised for having three embedded cultural values: Proud, Supportive and Caring. Staff members embraced this strategy with enthusiasm, creating nomination cards to help celebrate each other’s achievements. The report also stated that the Avery Talk Newsletter and Avery Life publication both ‘’provide evidence of success stories’’, an innovative way of sharing experiences with fellow staff and residents and friends, family members, and community links.

Lisa Turnbull, Home Manager at Grove Park, stated: ‘’I would like to thank all the team for their hard work, ongoing motivation, resilience, and commitment. They have all contributed to this amazing result, which we are very proud of’’.

Grove Park Team CQR