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Amarna House Receive Wonderful Review from ‘Discharge to Assess’ Team

Amarna House Care Home, in York, recently had a visit from Elizabeth and Katie, members of the Discharge to Assess team who were both incredibly pleased with their visit and the staff, especially Home Manager, Linda Donnella-Beevers.

Here is what they said:

‘My name is Elizabeth; I’m the Physiotherapist that came to visit this morning with my OT colleague Katie as part of the ‘Discharge to Assess’ team. Katie and I just wanted to write and give you some lovely feedback, and a big thank you following our visit.

Katie and I work exclusively in residential and nursing homes around York at the moment supporting almost 50 patients (and counting) in the ‘Discharge to Assess’ beds. Unfortunately, of late, we have had numerous concerns and incidents that have made our job as therapists in ‘Discharge to Assess’ difficult, both practically and in terms of our wellbeing and morale.

This morning we left your home smiling and laughing, having felt welcomed, with a delicious coffee in hand – This is a small thing but to us, especially in this pandemic, is just such a lovely gesture. We want to commend your staff, especially Linda, for being so welcoming and so forthcoming with us. It shows that you all clearly know and care about your residents, be they temporary or otherwise. Every member of staff we met was pleasant in greeting us and helping us, from reception to staff on both units downstairs and upstairs. The information provided about the patients entirely from memory was all fantastic and so very helpful to us in our assessments. It really has been a stand-out experience for us, especially in recent times.

I know that working in health and social care has been very challenging of late, but we are both so happy to see that this has not affected standards of care/professionalism or morale at Amarna House, and equally, we know that a ‘thank you’ in current times goes a long way. So, thank you again. You are all brilliant. We will look forward to our future visits!’

Congratulations to all at Amarna House for your continual hard work and dedication during these trying times.

 

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