This dedicated part of our website is for families and friends of our residents and staff who wish to know the latest about how we are effectively managing the COVID-19 pandemic across the Avery care homes, Hawthorns independent retirement living communities, and our central and regionally-based group support services.
We continue to review and respond to the guidance from the Government and Public Health England, as well as apply our own additional measures to ensure that our top priority remains the safety of our residents and staff, their respective families, and any others directly connected to the homes.Watch The New Avery Assured Video – A Safe Place To Be
A safe haven for your loved one.
Our homes continue to be open for new residents, with virtual tours available for families wishing to know more about the service when making their selection.
We think that a second wave of the virus is unlikely, but we are fully prepared with highly trained staff and comprehensive safety protocols to deal with any such eventuality. We are not solely dependent upon the Department of Health and Social Care (DHSC) for the provision of tests, and are carrying out our own tests on a regular basis at all of our homes, with support from one of just three UK laboratories that is Government authorised to undertake this.
Avery’s infection control procedures have proven to be robust and scalable and have withstood the test of this unprecedented challenge. The care sector regulator, the Care Quality Commission (CQC), has continued to monitor services through remote assessments during this time, and their Emergency Support Framework (ESF) standards have been met in full by all Avery homes.
The Avery services have all implemented ways of isolating residents in a quarantine area to ensure others are not exposed the virus. This is still important when residents are returning from hospitals or are new to the home. Staff rotation has also been minimised between areas in the homes, and our established and comprehensive barrier techniques have been proven to almost 100% effective.
You’ll still be able to visit.
Enabling visitors to once again see their loved ones within the homes is our next objective. We know that the separation for residents from their families has been stressful for all concerned. These family visits are currently taking place in the gardens, and we are working to deliver ‘in-home’ visiting again for those for whom the garden visits are not convenient. Many homes have rooms that can be accessed from the outside, and these will soon have glass screens as well as social distancing, as well as other protocols to ensure everyone stays safe.
Should a home record a positive test result for COVID-19 it will remain closed to all visitors for the required isolation period, or until all test again show negative results; visits are by appointment only and at the discretion of the home manager.Watch The Video
The New Reality.
Despite the media portrayal of the sector, our care homes are now some of the very safest places to live and work.
All of our staff have been trained in additional and heightened cleansing protocols and hygiene regimes, and these are being supported by a leading sanitisation system as part of our comprehensive infection controls. Staff are tested weekly, and are sent home to isolate if symptomatic between testing cycles.
We are re-aligning the resident in-house services to meet social distance guidance from the Government, for areas such as lounges and dining rooms, and for visiting entertainers and hair dressers; we are working hard to restore these services within the ‘new normal’ circumstances as soon as we can, for the benefit and enjoyment of the residents.
Avery care homes – the safest home for your loved one.
Our Covid-19 Timeline of Announcements
12th August 2020 Internal Visits Announced
31st July 2020 CQC Latest Support Inspection Passed
23rd March 2020 Avery suspends all visitors to all its care homes
30th March COO Praises Staff
6th April Update
15th April Management of Covid-19
4th May Update
26th May Going the Distance
29th May Update
4th June Our Covid-19 Fightback
17th June Safe Garden Visits
13th July Managing a Pandemic Effectively