Acacia Mews, Hatfield, Hertfordshire

Acacia Mews Rated Good In All Categories from CQC

Our wonderful Acacia Mews Care Home in Hatfield has scored ‘Good in All Categories’ by the Care Quality Commission (CQC) at their recent unannounced inspection.  It is no small achievement to gain a Good rating in all of the five categories (Safe, Effective, Caring, Responsive and Well-led) that the CQC use to grade the services delivered in care homes. We are all very happy that our hard work and dedication has been recognised and that we have been consistently highly rated throughout.

Here are a few extracts from our report:
‘Staff helped and supported people with dignity and respected their privacy at all times.’ One resident told the CQC inspector “Staff are very kind, can’t do enough … I wouldn’t be anywhere else. My family are very happy that I’m here.” Another stated, “I don’t think we could be cared for any better.” ‘Staff were highly praised by people who used the service and relatives. Specific comments included: “(Staff) no exceptions, all very kind, very respectful, will do anything for you and straight away.”

One staff member said, “We encourage people to be independent, it’s important because it allows them to be able to do things for themselves and promotes well-being.” Two people [CQC] spoke with gave a list of things they enjoyed, “The entertainment, bingo, quizzes, keep fit, anything really. Elvis came, he was good!” ‘The registered manager told CQC they had established links with a local children’s nursery for people to visit and be involved in activities such as arts and crafts. Age UK were hosting a family carer and young dementia group activity at Acacia Mews to support learning and understanding. The home also had volunteers to support with friendship and social activities.’

One staff member said, “I have supervisions, they are helpful. If I have any concerns or need training, we can discuss. Feel very much supported by the whole team.” Another staff member said, “Yes, we get lots of training, with the trainer and also e-learning. Refreshment training is good too.”

Acacia Mews Manager Julie Ricci (pictured with her team) was elated:

“We are thrilled to be able to celebrate this achievement. At Acacia Mews, we have a philosophy and commitment to promoting independence and choice for our residents, supported by the highest quality care. We take into consideration the needs of every individual and support our residents with companionship. It is a home with a difference that offers friendship, engaging activities and a stimulating lifestyle.”

Thank you to all our team for their continued hard work at Acacia Mews. Feel free to read our full CQC report on their website.

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