Amarna House recently had a visit from Healthwatch York, which resulted in some truly heart warming feedback. The report reflects the experiences of residents, their families and the dedicated team.
Healthwatch York highlighted the warm and homely atmosphere that makes Amarna House such a special place to live. The report recognised the meaningful activities on offer, the delicious home‑cooked meals and the thoughtful touches that help residents feel comfortable, engaged and supported. It also praised the commitment of the long‑standing team members, many of whom have been part of the Amarna House community for many years.
Most importantly, residents shared that they feel happy, well cared for and at home. Creating that sense of belonging is at the heart of life at Amarna House, and hearing it reflected so clearly in the feedback is incredibly rewarding for everyone involved.
The home extends its thanks to all who contributed to the visit and to the wonderful community that continues to make Amarna House such a warm and welcoming place to live. Shared below are some standout comments from the report:
“Such friendly and caring staff who know their residents so well.”
“My dad is so well cared for… they make you feel so welcome.”
“This is the best care home I have ever encountered.”
“I feel safe, and the staff look after me well.”
“The manager and team go above and beyond.”
” I have lots of friends. It is a home away from home. I am never lonely.”
If you would like to read the whole report, you can access it through this link: Healthwatch York – Care home visit – Amarna House
