Rivermere Care Home’s improved CQC rating
Under the new management of Avery Healthcare, Rivermere Care Home in Sevenoaks has scored ‘Good’ in two of the five inspection categories by the Care Quality Commission (CQC) at a recent unannounced inspection (for Safe and Caring). Rivermere had previously been rated by CQC as ‘Inadequate’ overall under a previous operator and was under Special Measures for breeching regulations. However, within six months the home has been transformed! It is now out of Special Measures and rated as ‘Requires Improvement’ overall, thanks to the marvelous team work led by Home Manager David Stallard and investment and guidance from Avery Healthcare. Now, the aim is to improve the assessment on the remaining categories to attain a Good rating throughout.
David Stallard was delighted, commenting “Avery’s investment and guidance on the highest quality of care has delivered huge improvement quickly. Rivermere is now a safe and caring home with a difference that offers friendship and a quality lifestyle. We are all delighted with the result and will continue our work to improve further.”
Avery Healthcare took over the management of Rivermere Care Home in December 2016 from another operator, and are very excited about bringing the home into line with our exemplary standards and care philosophy, an approach that has won us two major awards in 2016, another award in 2017, and the respect of many within the care sector.
Extracts from Rivermere’s CQC report include one resident saying “Coming here has given me a new lease of life. Here I am supported, it’s a community. I’ve been introduced to new activities that make me feel more independent by achieving things and making friendships”. One resident said of staff, “I feel confident for the first time” and another said they felt, “Very safe, staff couldn’t be kinder”. CQC also noted that “Staff training needs had been identified and a new programme of staff training, provided by Avery, was underway”.