Highcliffe Care Home in Sunderland (Witherwack)

Contact Highcliffe

Postal Address:
Highcliffe Care Home
Whitchurch Road
Witherwack

Sunderland
Tyne and Wear
SR5 5SX
General Manager:
Lesley Langton

Highcliffe Services

Highcliffe Services

About Highcliffe

Highcliffe Care Home is situated in a quiet residential suburb, to the North of Sunderland, on Whitchurch Road. The home is purpose built and has established itself as one of Sunderland’s leading providers of specialist residential, dementia and respite care for the elderly. Rated as Gold Standard by Sunderland City Council, the home prides itself on the compassionate care that it delivers as well as the quality of living that its residents enjoy.

Our Sunderland care home is known for its warm ambience, and its vibrancy and spirit owe much to the energy and commitment of its staff and manager. We understand that everyone has different needs, so our care programmes are specially tailored to meet the requirements of each resident. Much of what happens day-to-day is decided by residents and their families, from the activities that are planned to the meals that we enjoy from our chef.

  • Lively elderly community with an active voice
  • Fine dining freshly prepared daily with complimentary wine
  • Free access to Wi-Fi and computers
  • Luxury accommodation, with all rooms having en-suite facilities and a TV and DVD player
  • Specialist dementia care in Sunderland
  • Respite care available for shorter stays

Quality Living at Our Sunderland Care Home

Highcliffe Care Home is a place where guests can relax and enjoy the company of others, make new friends and be actively involved in the care home community. We aim to create a homely atmosphere and residents are encouraged to make their rooms their own by bringing their own keepsakes, pictures and other mementoes.

Residents at Highcliffe enjoy the full and lively daily schedule of activities organised by our dedicated team of Leisure and Activity Coordinators. Resident and family committees are involved with much of the decision making across many facets of home life such as activities and menu choice. Our ARIES programme ensures that formal feedback and assessment can be given by family members in a confidential manner.

Typical recreation and leisure activities include painting, collage making, needle craft and jewellery making as well as a weekly exercise class, Sit and be Fit, and ballroom dance classes. We'll try anything once and whether it is a talk on local history or a visiting menagerie of animals, there is something for everyone.

Highcliffe Care Home has excellent relationships with the local community and the residents benefit from regular visits from local schools, colleges and community groups. We also take residents on trips out to local places of interest like the Beamish Museum, and we are regular visitors to the garden centre down the road for tea and cakes. The beach is only a mile away and in the summer our residents love taking a stroll along the front with an ice cream, and we are regulars at the Tea Dance in Seaburn.

When it is a bit warmer the patio area is very popular with all the residents, who can enjoy the sunshine in a secure and private seating area or catch the last rays of the sun in the Pergola. We have a resident gardening club who have been planning and planting the raised beds and hanging baskets.

All the rooms are spacious and have en-suite facilities with a walk in shower. With a flat screen TV and DVD player residents can enjoy their own space, and the free Wi-Fi means keeping in touch with friends and family is easy.

Restaurant Quality Food Fresh Every Day

Mealtimes are a great chance for the residents to come together as a community and talk about what they have been doing that day. We often have family members join us for dinner - the floor to ceiling windows afford a lovely view into the garden area.

Our in-house chef takes pride in the food served every day to the residents here at Highcliffe Care Home. We know that a balanced nutritious diet is vital for a healthy lifestyle and so all the food is prepared daily from fresh ingredients, sourced locally when possible. Being a local person, our chef knows exactly which are the popular traditional local dishes, but also enjoys experimenting with non-traditional dishes and flavours from around the world.

The chef and kitchen team take enormous pleasure in seeing the meals they have made being appreciated by the residents, and the menu at Highcliffe is shaped to suit the tastes our diners. As well as three meals a day, there is a constant supply of homemade tasty treats and snacks to keep residents going.

On special occasions such as birthdays and anniversaries residents are encouraged to invite friends and family to celebrate and share a slice of their favourite cake.

Specialist Dementia Care in Sunderland

Highcliffe Care Home caters for dementia patients through its Connect programme, a strategy built around the latest evidence-based care. Our dedicated and personal approach to dementia care pays attention to the unique needs of each individual, aiming to ensure they live a happy and fulfilling life.

As with other areas of the care home, we encourage residents to take an active role in the decision making of day to day life in the home. Our reminiscence room is a very popular way of helping residents to talk about their lives; carers use props from the room to talk about historic moments that residents can relate to.

Vibrant Elderly Community With Easy Access

Highcliffe is only a mile from the Newcastle Road A1018 so visiting friends and relatives will easily find their way.

Our general manager, Lesley Langton, is highly qualified and is a member of South Tyne PCT Dementia steering group. She is happy to chat to residents and families any time about the care home and is happy to share her expert advice.

Why not give her a call on 0191 4802668 , or contact us online here.

Highcliffe Care Home Receives Praise From The Care Quality Commission

Highcliffe received high praise from the Care Quality Commission for staffing, family involvement and our inclusive community in our last CQC inspection. You can read highlights from the report here.

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Kind Words about Highcliffe

  • They were wonderful to her, cuddling and kissing her and seeing to her every need.
    Julie H - Tuesday, November 13, 2012

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    Testimonial from Julie H

    My mam spent the last three and a half years of her life in this home. The staff were wonderful and treated her and all the other residents here with respect, affection and kindness. Quite often, as you could come and go as you wished, no one knew we were there. Never have I heard any staff member be unkind or impatient with any resident. They were wonderful to her, cuddling and kissing her and seeing to her every need. Whenever we visited they were hospitable and accommodating. There are a wide range of events and activities available for the residents and families are actively invited to participate. I didn't want my mam going into a care home but I am so glad we found Highcliffe.

    Julie H - Tuesday, November 13, 2012



  • She was treated with kindness, compassion, respect, patience and affection. You have a wonderful team there.
    Julie H - Saturday, November 10, 2012

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    Testimonial from Julie H

    Would just like to say thank you to all the staff at Highcliffe. My mam died there three weeks ago and I cannot thank them all for the compassion and kindness they showed to us at this time. More importantly I would like to thank tham all for the wonderful way that they looked after my mam for the last three years. She was treated with kindness, compassion, respect, patience and affection. You have a wonderful team there. Thank you all..

    Julie H - Saturday, November 10, 2012



  • "This organisation cannot be faulted in any way..."
    E. B. M. - Tuesday, December 13, 2011

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    Testimonial from E. B. M.

    Dear Sir

    My father E. K. was one of the first residents of Highcliffe and spent his last years until his death in June in the happy atmosphere of this care home. I cannot praise the staff too highly, and I mean all the staff. From the catering department, led by the talented chef Brian who provided varied and tasty meals, to the cleaners and care team.

    They all understood my father’s frustration at his dependency, and he was looked after with respect and dignity; monitored discreetly, especially in the final days. When my father became unwell, Brian provided small dishes to tempt his appetite and there was always an alternative when the hated fish was on the menu. My father’s mental, physical and emotional needs were attended to promptly. Always.

    I believe that strong and positive management created this caring team. This organisation cannot be faulted in any way and seems to be due to the complementary skills of the management team led by Lesley Langton, who definitely has her finger on the pulse. We had regular meetings to discuss the care plan with the deputy manager, who was practical, realistic and sympathetic. Whenever I telephoned I received honest assessments from the other Christine, the finance director, who knew my father’s little ways.

    At this time of sadness for the family, we look back and are pleased that we chose Highcliffe.

    Yours faithfully,

    E. M. B. 

    E. B. M. - Tuesday, December 13, 2011



  • "Every vulnerable person should have the opportunity to experience the care from a team of true professionals as my father did at Highcliffe."
    M. and K. A. - Wednesday, February 8, 2012

    Read Full Letter
    Testimonial from M. and K. A.

    Dear Sir

    Today we seem to send correspondence via email and have lost the art of writing a letter unless we wish to officially complain. This however, is not a complaint but a letter of compliment.

    My father was one of the first residents in Highcliffe in Sunderland. On the day he looked around he asked if they had a room straight away for him, and this from a man who was fiercely independent and vowed he would never go into such a place. Over the years the staff there have come to understand his little ways as he was not the easiest of people, and tested the skills and the patience of the staff on a daily basis. But this is a testimony to their skills that he never asked to go from there and he referred to Highcliffe as home.

    Every member of the staff at Highcliffe worked to the highest of standards from the chef who showed great patience in giving my father small tasty treats to tempt his appetite as he was a fussy eater, but more importantly in the latter months when he was so ill and lost a lot of weight in hospital and needed to build his strength. To the domestics who had a daily challenge to maintain the standards of infection control as he would often refuse to have them clean his room. To team of carers both day and night who worked with him in a person-centred atmosphere to ensure his safety and his daily needs were met in a caring environment, which was respectful and maintaining of his dignity and his independence.

    Lesley the manager was so easy to talk to and always available. She runs a tight ship, not asking anyone to do anything she is not prepared to do herself. This ensured that the staff listened and followed instruction and protocol at all times, which meant that if she instructed, as she did for my father, to have 15-minute mouth care then I know it was done, because she and Christine, the deputy manager, knew and understood that the little things make such a big difference.

    Often we hear in the media damning reports in the failure to give adequate care to those vulnerable people who need it most and that there are people within the industry that don’t care and treat these people with disrespect and lack of feeling. Every vulnerable person should have the opportunity to experience the care from a team of true professionals as my father did at Highcliffe. We cannot praise highly enough this wonderful team of people.

    M. and A. K.

    M. and K. A. - Wednesday, February 8, 2012



  • "...every effort has been made to keep her as comfortable as possible."
    M. B. - Monday, March 12, 2012

    Read Full Letter
    Testimonial from M. B.

    As Mary has become more seriously ill, every effort has been made to keep her as comfortable as possible.

    She has been treated with compassion and respect.

    Anne and I have also been supported at this difficult time and thank the staff for all their help and sympathy.

    I hope these comments are passed on to Lesley and the staff at Highcliffe.

    M. B.

    M. B. - Monday, March 12, 2012



Highcliffe Care Home is situated in a quiet residential suburb, to the North of Sunderland, on Whitchurch Road. The home is purpose built and has established itself as one of Sunderland’s leading providers of specialist residential, dementia and respite care for the elderly. Rated as Gold Standard by Sunderland City Council, the home prides itself on the compassionate care that it delivers as well as the quality of living that its residents enjoy.

Our Sunderland care home is known for its warm ambience, and its vibrancy and spirit owe much to the energy and commitment of its staff and manager. We understand that everyone has different needs, so our care programmes are specially tailored to meet the requirements of each resident. Much of what happens day-to-day is decided by residents and their families, from the activities that are planned to the meals that we enjoy from our chef.

  • Lively elderly community with an active voice
  • Fine dining freshly prepared daily with complimentary wine
  • Free access to Wi-Fi and computers
  • Luxury accommodation, with all rooms having en-suite facilities and a TV and DVD player
  • Specialist dementia care in Sunderland
  • Respite care available for shorter stays

Quality Living at Our Sunderland Care Home

Highcliffe Care Home is a place where guests can relax and enjoy the company of others, make new friends and be actively involved in the care home community. We aim to create a homely atmosphere and residents are encouraged to make their rooms their own by bringing their own keepsakes, pictures and other mementoes.

Residents at Highcliffe enjoy the full and lively daily schedule of activities organised by our dedicated team of Leisure and Activity Coordinators. Resident and family committees are involved with much of the decision making across many facets of home life such as activities and menu choice. Our ARIES programme ensures that formal feedback and assessment can be given by family members in a confidential manner.

Typical recreation and leisure activities include painting, collage making, needle craft and jewellery making as well as a weekly exercise class, Sit and be Fit, and ballroom dance classes. We'll try anything once and whether it is a talk on local history or a visiting menagerie of animals, there is something for everyone.

Highcliffe Care Home has excellent relationships with the local community and the residents benefit from regular visits from local schools, colleges and community groups. We also take residents on trips out to local places of interest like the Beamish Museum, and we are regular visitors to the garden centre down the road for tea and cakes. The beach is only a mile away and in the summer our residents love taking a stroll along the front with an ice cream, and we are regulars at the Tea Dance in Seaburn.

When it is a bit warmer the patio area is very popular with all the residents, who can enjoy the sunshine in a secure and private seating area or catch the last rays of the sun in the Pergola. We have a resident gardening club who have been planning and planting the raised beds and hanging baskets.

All the rooms are spacious and have en-suite facilities with a walk in shower. With a flat screen TV and DVD player residents can enjoy their own space, and the free Wi-Fi means keeping in touch with friends and family is easy.

Restaurant Quality Food Fresh Every Day

Mealtimes are a great chance for the residents to come together as a community and talk about what they have been doing that day. We often have family members join us for dinner - the floor to ceiling windows afford a lovely view into the garden area.

Our in-house chef takes pride in the food served every day to the residents here at Highcliffe Care Home. We know that a balanced nutritious diet is vital for a healthy lifestyle and so all the food is prepared daily from fresh ingredients, sourced locally when possible. Being a local person, our chef knows exactly which are the popular traditional local dishes, but also enjoys experimenting with non-traditional dishes and flavours from around the world.

The chef and kitchen team take enormous pleasure in seeing the meals they have made being appreciated by the residents, and the menu at Highcliffe is shaped to suit the tastes our diners. As well as three meals a day, there is a constant supply of homemade tasty treats and snacks to keep residents going.

On special occasions such as birthdays and anniversaries residents are encouraged to invite friends and family to celebrate and share a slice of their favourite cake.

Specialist Dementia Care in Sunderland

Highcliffe Care Home caters for dementia patients through its Connect programme, a strategy built around the latest evidence-based care. Our dedicated and personal approach to dementia care pays attention to the unique needs of each individual, aiming to ensure they live a happy and fulfilling life.

As with other areas of the care home, we encourage residents to take an active role in the decision making of day to day life in the home. Our reminiscence room is a very popular way of helping residents to talk about their lives; carers use props from the room to talk about historic moments that residents can relate to.

Vibrant Elderly Community With Easy Access

Highcliffe is only a mile from the Newcastle Road A1018 so visiting friends and relatives will easily find their way.

Our general manager, Lesley Langton, is highly qualified and is a member of South Tyne PCT Dementia steering group. She is happy to chat to residents and families any time about the care home and is happy to share her expert advice.

Why not give her a call on 0191 4802668 , or contact us online here.

Highcliffe Care Home Receives Praise From The Care Quality Commission

Highcliffe received high praise from the Care Quality Commission for staffing, family involvement and our inclusive community in our last CQC inspection. You can read highlights from the report here.

Kind Words about Highcliffe

  • They were wonderful to her, cuddling and kissing her and seeing to her every need.
    Julie H - Tuesday, November 13, 2012
  • She was treated with kindness, compassion, respect, patience and affection. You have a wonderful team there.
    Julie H - Saturday, November 10, 2012
  • "This organisation cannot be faulted in any way..."
    E. B. M. - Tuesday, December 13, 2011
  • "Every vulnerable person should have the opportunity to experience the care from a team of true professionals as my father did at Highcliffe."
    M. and K. A. - Wednesday, February 8, 2012
  • "...every effort has been made to keep her as comfortable as possible."
    M. B. - Monday, March 12, 2012
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